"Over 10 years ago, I was given the amazing opportunity to own my own Stanley Steemer franchise,” says owner Gerald Kriewald. He came into the carpet cleaning business from the hospitality industry, having owned and managed restaurants for several years. While it might seem like those two industries have little in common, Gerald says that working in the restaurant business gave him “a real understanding of customer service and what those two words entail.” He loves that owning a Stanley Steemer franchise gives him the opportunity as an owner to interact with the customers one-on-one.
Stanley Steemer of Ottawa keeps things simple. They offer hardwood, carpet, and tile cleaning, and emergency water extraction. “We don’t try to spread ourselves too thin by being all things to all people,” Gerald says. “We get the job done, and get it done right.” They build their reputation on their customer service. They will gladly correct any errors or oversights. They are excited every time a customer uses them for the first time, and if first time customers become repeat customers, they know they are doing things right.
The Ottawa, Illinois franchise believes in giving back to their community. Gerald runs, coaches, and manages a not-for-profit wrestling organization for junior high and high school boys and girls. The franchise is also a member of the local chamber of commerce and several business networking groups.
Stanley Steemer carpet cleaning in Ottawa, IL provides professional cleaning services in all major areas around Ottawa, including: Ancona, IL; Blackstone, IL; Cornell, IL; Dover, IL; Forrest, IL; Hennepin, IL; Magnolia, IL; Odell, IL; Peru, IL; Ransom, IL; Serena, IL; Troy Grove, IL; Van Orin, IL and more.