Yellow Van Expertise. Red Carpet Treatment.
With more than six decades of experience in state-of-the-art carpet care, Stanley Steemer is well positioned to provide you with the best carpet cleaning service available. We are the biggest carpet cleaning service in the nation, and our iconic yellow vans are a familiar sight in neighborhoods everywhere. Today, we know that our success as the best carpet cleaning provider in the country is based on a few solid principles that we enthusiastically endorse:
- Consistent, quality carpet care experiences with guaranteed customer satisfaction
- Responsive and reputable carpet cleaning service available 24/7
- Superior equipment that we manufacture ourselves
- Highly-trained technicians who are professionally screened and never subcontracted
- Geographic scope that reaches 95 percent of the U.S. population
There are many reasons why Stanley Steemer provides the best carpet cleaning service in the business. Not the least of these is our exclusive hot-water extraction method. We inject hot, soft water and our proprietary cleaning solution into your carpet. Then our magic wand loosens and lifts the dirt and soil from the carpet, without the abrasive brushing of other cleaning methods. And, drying time is faster since 95 percent of the moisture is suctioned out of the carpet. That means no leftover soapy residue. You say goodbye to dirt, allergens, dust mites and other microscopic pollutants that collect in your carpet.
Professional Deep Clean from the Experts
At Stanley Steemer, we also know that every carpet cleaning situation is unique. That’s why we begin our carpet cleaning service with a complete analysis of your carpet, noting any heavily-soiled or high-traffic areas. Then our cleaning specialists use our highly-effective hot-water extraction method to remove ground-in dirt and debris that may or may not be visible to the naked eye.
Go Ahead! Walk on It!
Our powerful, truck-mounted vacuum system extracts most of the moisture from your carpet, but it may still be damp to the touch. It’s okay to walk on it—just not in your street shoes. You can accelerate the drying time with fans or air conditioning. Just be sure to leave the protective pads in place until the carpet and furniture are completely dry to avoid any possible transfer of color. And be careful not to slip when leaving damp, carpeted areas.
Stanley Steemer’s carpet cleaning service is quick, convenient and hassle-free. Your home is back to normal in a flash. We even return the furniture to its original position. It’s one more reason Stanley Steemer’s carpet cleaning service sets the standard in high-quality carpet care.
What method do you use for cleaning?
The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Stanley Steemer’s exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.
Do I need to vacuum before the crew arrives?
A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning.
What do you consider as an area?
Typically, an area is a room that is up to 300 square feet (that is 15 x 20 or approximately the size of a two-car garage). Living room/dining room combos are considered two areas. Any area over 300 square feet but less than 600 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.
How long will it take to clean my carpets?
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
Do you move furniture?
There is no charge to move furniture. Our crews are professionally trained to move your furniture, and return it to its rightful place when cleaning is completed. There are several items we recommend not moving, such as: pianos, electronics, china cabinets, waterbeds, some large beds, dressers with mirrors, etc. We do suggest you remove items off of your furniture like plants, lamps and knick knacks. If you would like, you may reach your local Stanley Steemer at 1-800-STEEMER. The customer service advisor will be able to answer any technical questions you might have as well as provide a cost estimate. Thank you for your inquiry and interest in Stanley Steemer. Please feel free to contact us once again if you need further assistance.
How long will it take for my carpet to dry?
Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.
I have heard that cleaning my carpet makes it soil faster. Is this true?
The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.
I have had my carpet cleaned, but the spots have reappeared. What should I do?
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact Stanley Steemer at 1-800-STEEMER (1-800-783-3637) as soon as possible.
Do you guarantee removal of all spots or stains in the carpet?
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
After my carpet was cleaned, it has bubbles or ripples in the carpet. What caused this?
As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of restretching prior to the cleaning. If these ripples do not go away after it is completely dry, please contact Stanley Steemer at 1-800-STEEMER (1-800-783-3637) as soon as possible.
Will carpet cleaning get rid of fleas in my carpet?
We cannot guarantee that the cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer, this is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs, you might consider having your upholstery treated and cleaned as well as any area rugs or pet beds.
Why do your prices vary from other carpet cleaners?
When comparing prices, make sure you ask a lot of questions and please keep a few things in mind. Our price includes treating for spots, moving furniture, and a 10-day satisfaction policy. There are no hidden fees or additional charges. Also, we never sub-contact, so our technicians are always background checked, drug tested and properly trained Stanley Steemer employees. This is what allows us to stand behind all of our work.
How do you guarantee customer satisfaction?
We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are.