Frequently Asked Questions

Prices are subject to change. One area equals any room up to XXX square feet; combined living areas may be considered as two rooms. Areas exceeding XXX square feet will be priced as additional areas. Baths, halls, staircases, large walk-in closets, and area rugs are priced separately. Sectional sofas may not be separated. Sofas over 7 ft. and certain fabrics may incur additional charges. Tile cleaning is priced by the square foot. Prices are subject to on-site measurement of tiled area. Tile cleaning service applies only to Ceramic and Porcelain tiles. Actual tile size may affect square foot price. Tile will be measured and inspected prior to cleaning. Pre-existing conditions and/or damage may affect pricing or ability to properly complete cleaning. Bathroom stall and tiled countertop cleaning is available at participating locations only. Coupons must be presented at time of cleaning. Clear and colored sealants are priced in addition to cleaning price. Prices are subject to change. Tile cleaning service applies only to Ceramic and Porcelain tiles. One area equals any room up to XXX square feet; combined living areas may be considered as two rooms. Areas exceeding XXX square feet will be priced as additional areas. Baths, halls, staircases, and large walk-in closets, are priced separately. Pre-existing conditions and/or damage may affect pricing or ability to properly complete cleaning. Shower stall and tiled countertop cleaning is available at participating locations only. Air Duct cleaning is priced by the vent. Prices are subject to on-site determination of number of vents. Price includes one air handler; additional air handlers may incur additional charges. Vents will be counted and inspected prior to cleaning. Pre-existing conditions and/or damage may affect pricing or ability to properly complete cleaning. Coupons must be presented at time of cleaning. Prices are subject to change. One area equals any room up to XXX square feet; combined living areas may be considered as two rooms. Areas exceeding XXX square feet will be priced as additional areas. Price includes one air handler; additional air handlers may incur additional charges. Baths, halls, staircases, and large walk-in closets, are priced separately. Pre-existing conditions and/or damage may affect pricing or ability to properly complete cleaning. $xx.xx completed job minimum required. Portable equipment may be required for areas above the 2nd floor or if guaranteed adjacent parking is not available. Use of portable equipment may result in a higher required portable job minimum, a portable surcharge or a price increase, with necessary price adjustments made at time of service. Use of portable equipment will result in a $XX.XX required portable minimum. Use of portable equipment will result in a $XX.XX required portable surcharge. Contact your local Stanley Steemer for more information.

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Pricing based on standard room size up to XXX square feet. Tile cleaning is priced by the square foot. Prices are subject to on-site measurement of tiled area. Prices are subject to change. Tile cleaning service applies only to Ceramic and Porcelain tiles. Air Duct cleaning is priced by the vent. Prices are subject to on-site determination of number of vents. Prices are subject to change. One area equals any room up to 300 square feet; combined living areas may be considered as two rooms. $XX.XX portable surcharge. $xx.xx completed job minimum required. View terms and conditions.

Home Residential Services Carpet Cleaning Frequently Asked Questions

How long will it take to clean my carpet?: On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
Won’t water ruin my carpet?: Water can damage carpet if it is not properly extracted. However, the method used by Stanley Steemer removes 95% of the limited water with our industrial-strength vacuum. Also, it’s the method that most carpet manufacturers recommend.
How long will it take for my carpet to dry?: Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or heating system (depending on the time of year and your location) will help speed the process. While it typically takes 2–24 hours for the carpet to dry, you can walk on it as soon as we are finished (just remember to remove street shoes first to avoid re-soiling).
I’ve heard that cleaning my carpet makes it soil faster. Is this true?: The problem results from residues being left in the carpet which attract dirt. The modern methods we use rinse virtually all of the cleaning agents out of the carpet so it will not attract dirt.
How long do I have to wait to let my children or pets on the carpet?: The carpet may be walked on with clean feet or indoor shoes immediately after cleaning; however, we recommend limiting activity on the carpet to this foot traffic until it is completely dry.
Will the cleaning agents used harm my children or pets?: Our basic cleaning solution is very similar to laundry detergent. While it is both family and environmentally friendly, it is always a good idea to limit contact between the recently cleaned carpet and your children or pets.
Do I need to move my furniture before the crew arrives?: We are professionally trained to move your furniture, and return it to its rightful place when cleaning is completed. We do suggest you remove items off of your furniture like electronics, plants, lamps, and knick-knacks. We will move most furniture that can be safely moved by a two-man crew. There are several items we will not move, including: pianos, electronics, china cabinets, waterbeds, some large beds, dressers with mirrors, pool tables, etc.
Do I have to be home while my carpet is being cleaned?: It is not necessary that you be home while your carpet is cleaned because we are thoroughly trained professionals you can trust. In order to provide the best possible service, we do recommend that someone be home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your carpet.
Can I have both my area rug and the carpet it sits on cleaned at the same time?: Yes. However, the area rug cannot dry over the wet carpet. The area rug must be taken to a clean hard surface to dry. In some cases, our technicians will bring your area rug to a special facility to be cleaned and deliver the rug back once it is completely dry.
What should I do if the spots that were cleaned reappear?: Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, contact your local Stanley Steemer at 1-800-STEEMER as soon as possible. They will be able to help you resolve this problem.
How do you guarantee customer satisfaction?: We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the areas in question. In the end, we’re not satisfied until you are.

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