After your client sustains fire or smoke damage, from an actual fire or a furnace puffback, it is important to remember that the damage can become very costly if it is not mitigated as quickly as possible. Smoke damage can become permanent in a matter of hours–that’s why Stanley Steemer employs only certified restoration technicians to respond immediately to your client’s call.

What to expect from the restoration experts:

• A knowledgeable representative will contact the customer within 15 minutes of the initial emergency call.
• A crew of certified, trained, and experienced fire damage technicians will be dispatched to the site within three hours of the call to immediately begin the restoration.
• The scope of work is assessed through an initial inspection of the site, which includes answering all the customer's questions, and establishing the items that can be restored.
• An estimate of the scope of work (including photos and diagrams) is provided.
• Board-up or containment of affected areas are performed as needed at the site.
• To prevent secondary damage, the indoor environment is controlled and an emergency wipe-down is also executed.
• We may also perform an after-fire air duct cleaning to prevent soot from being redistributed throughout the property.
• Items are restored to their pre-loss condition using proper techniques including contents restoration, wall and surface cleaning, carpet and upholstery cleaning, and HVAC cleaning.
• A final walk-through with the owner is conducted and a Certificate of Satisfaction (COS) is signed.